Industry
A shift towards value-based care.
Beauty and wellness brands are driven by empowering consumers and inspiring self-confidence in the modern era. Businesses need to use digital tools to reach audiences effectively, as well as to build a brand identity that emphasizes these qualities.
Modern beauty and wellness brands aim not just to sell products, but to build trust in consumers and make them feel good about themselves. To provide quality content to the consumer, rather than simply a sales pitch, is to provide them with content that is relatable, relevant, and makes them feel important, supported and seen. A key aspect of how shoppers qualify their decisions is to find out from fellow customers what they think of a beauty and wellness brand’s products – in this way, they are learning from others experiences who’s opinion they trust. In the beauty and wellness sector, brands are moving to digital to convey these messages and shifting away from brick-and-mortar to keep up with the rapid growth and competition from e-commerce – with the number tripling in the past three years.
To build a successful brand with an engaged audience, you must ensure the content and customer experience you provide reaches your target demographic and provides value to them and feels tailored to their needs. Despite the recent shift to beauty and wellness operating primarily online, many brands fail to effectively leverage digital channels to connect with customers and give them the best shopping experience possible. Making your strategy relevant and compelling to your buyer personas requires research and data analytics, as well as using those findings creatively.
Over the last 11+ years we’ve partnered with many leading players in the beauty and wellness industry to build and accelerate their growth.